i got error on my prize page. can you help please

hello guys. i entered bananatic site but the host was disconnected. i refreshed the page and upload the screenshot to compelet the quest. and i got this error can some one help please :
Your account has been subjected to a temporary verification process that prevents delivery of prizes.
Take it easy! This status doesn't mean that the orders were canceled and the bananas are gone - everything is waiting!

How to unlock the prize delivery?
All you have to do is keep playing games (including new sign ups and quests).
More you do = faster the verification will disappear!